Cancellation & Refund Policy

Dink does not publish one universal cancellation window, fee, or refund period for every booking. The cancellation and refund terms shown to and accepted by the player during booking govern that booking. Those terms may vary by court, booking, and payment method. Court owners must configure and clearly communicate their applicable cancellation rules.

Players should cancel through Dink as soon as possible and provide an accurate reason where requested. Eligibility for any refund is determined by the booking-specific policy, booking status, payment status, and applicable payment method. A late cancellation may be ineligible for a refund if the policy accepted during booking says so.

A court owner that cannot fulfil a booking should cancel promptly, explain the reason, and cooperate with any applicable refund. Court owners may only mark a no-show in accordance with the booking and platform rules and must provide accurate information if a player disputes that finding. Players who do not attend may lose eligibility for a refund under the booking-specific policy.

Players should report duplicate or incorrect payment attempts promptly with the booking reference and supporting evidence. Failed, expired, or cancelled payment attempts may not create a confirmed booking. Dink, the court owner, and any relevant third-party payment service provider may need to verify payment status before a correction or refund can be considered.

If a refund is approved or queued, processing time depends on the payment method, the court owner’s cooperation where relevant, and the third-party payment service provider. Dink does not guarantee a universal refund-processing period. For disputes, contact dink.support@gmail.com with the booking reference and evidence. Dink may gather information from both parties and, where relevant, verify details with the payment service provider. Unresolved matters remain subject to applicable Philippine consumer-protection laws and legal remedies.