Privacy Policy

DINK is a pickleball platform for discovering courts, managing court listings, creating or joining games, and making or managing bookings. This Privacy Policy explains how DINK collects, uses, shares, retains, and protects personal information when you use our mobile application, website, and related services.

We process personal information in accordance with applicable Philippine law, including the Data Privacy Act of 2012 (Republic Act No. 10173), its implementing rules, and other applicable requirements.

• Account and authentication information, such as your name, email address, phone number, account role/status, and securely hashed authentication credentials when password-based sign-in is used. If you choose a third-party sign-in option, we may receive basic account information from that provider as permitted by you and the provider.
• Profile information, such as your display name, profile image or image URL, biography, pickleball preferences, and availability information you choose to provide.
• Court and court-owner information, such as court name, address, city/province, map location, contact information, pricing, schedules, facility details, images, booking settings, payment settings, and settlement information where applicable.
• Booking and game information, including booking details, participants, game participation, cancellations, reviews, game-related messages or content, and related activity needed to provide these features.
• Payment and transaction information, such as payment method, amount, payment status, transaction/reference information, refund or dispute information, and manual payment proof images. DINK does not store full payment-card credentials processed by a third-party payment provider.
• Location information that you provide or choose to share for court discovery, distance-based results, maps, or other location-based features. Depending on your device permission and feature use, this may include approximate or precise location.
• Device and notification information, such as push-notification tokens, notification preferences, app/device identifiers used to deliver notifications, and related delivery information.
• Diagnostics, security, and technical information, such as IP address, user-agent or device/app information, operating-system and app version, authentication/session information, application errors, crash or diagnostic information, and security/audit activity.
• Support and submitted content, including information you send to DINK support and images or other content you voluntarily upload through the service.

We use personal information as reasonably necessary to:

• Create, authenticate, secure, and administer accounts.
• Provide court discovery, maps, availability, booking, game, review, messaging, and court-owner features.
• Process and track payments, manual payment proofs, refunds, reconciliation, and booking disputes.
• Send booking, game, payment, security, account, and service notifications.
• Provide customer support and respond to privacy or account requests.
• Detect, investigate, and prevent fraud, abuse, technical problems, and unauthorized access.
• Monitor reliability, diagnose crashes or errors, and improve the performance and security of DINK.
• Comply with applicable legal, accounting, regulatory, and dispute-resolution obligations.

We do not sell your personal information. We may share only the information reasonably needed to operate DINK or fulfil a transaction, including in the following circumstances:

• Players and court owners. Information necessary to manage a booking, game, payment, review, or dispute may be visible to the relevant participants or court owner.
• Service providers. We use third parties that help provide hosting, email delivery, maps/location functionality, storage, authentication, push notifications, diagnostics, security, and payment processing. These providers process information for the services they perform for DINK and are subject to their own privacy and security terms.
• Push notifications and diagnostics. DINK uses Firebase Cloud Messaging to deliver push notifications and Sentry to help detect and diagnose application errors and crashes. Information sent to these services is limited to what is reasonably necessary for those functions.
• Legal and safety purposes. We may disclose information when reasonably necessary to comply with law, lawful process, enforce our terms, protect users, investigate fraud or abuse, or protect the rights and security of DINK and others.

When an online checkout option is available, payment credentials are processed by the applicable third-party payment service provider rather than stored by DINK. DINK may receive and retain transaction information such as payment status, amount, reference number, booking reference, refund status, and other information required for reconciliation, support, fraud prevention, and disputes.

For manual payment methods, users may submit payment proof or transaction references. Access to payment-proof files is limited to authorized persons and systems that need the information to verify or support the booking.

We use reasonable organizational, technical, and administrative safeguards designed to protect personal information, including access controls and restricted storage for sensitive booking or manual-payment records. However, no internet-connected service can guarantee absolute security.

We retain personal information only for as long as reasonably necessary to provide DINK, maintain security, resolve disputes, prevent fraud, satisfy legal or accounting obligations, and establish, exercise, or defend legal claims. Retention periods may differ depending on the type of information and why it is needed.

You may permanently request deletion of your DINK account from the mobile app under Profile → Delete account. If you cannot access the app, you may request account deletion by contacting dink.support@gmail.com. We may require verification of account ownership before processing the request.

Account deletion removes or anonymizes personal profile and sign-in information and disables access to the account. Certain transaction records, such as completed bookings, payment records, or game participation, may be retained in anonymized or otherwise limited form where reasonably necessary for accounting, fraud prevention, dispute handling, security, or legal obligations.

For details, see our Account Deletion page.

Subject to applicable law, you may also request access to information about your personal data, correction of inaccurate data, deletion or blocking where appropriate, object to certain processing, or request data portability where applicable. Contact us using the information below to exercise these rights.

DINK is not specifically directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate authorization. If you believe a child has provided personal information to DINK in circumstances where consent or authorization is required, contact us so we can review and take appropriate action.

We may update this Privacy Policy as DINK evolves, as our service providers or features change, or when legal requirements require an update. We will publish the revised policy on this page and update the Last Updated date above. Material changes may also be communicated through the app or other appropriate channels.

For privacy questions, data requests, account-deletion assistance, or concerns, contact DINK at dink.support@gmail.com. You may also have the right to lodge a complaint with the National Privacy Commission of the Philippines, where applicable.