Accurate listings and facility responsibility
You must keep court information accurate and current, including location, photos, pricing, schedules, facilities, contact information, and payment options. You are responsible for operating your facility safely and lawfully, holding any required permissions, complying with local requirements, and ensuring that your listing does not infringe another person’s rights.
Availability, pricing, and booking fulfilment
You must maintain accurate availability and honour confirmed bookings unless a genuine operational or safety issue requires cancellation. You must clearly configure and communicate your cancellation rules, payment instructions, deposits, and any facility-specific requirements. You must treat players fairly and professionally and promptly respond to reasonable booking questions or disputes.
Payments, verification, fees, and payouts
You are responsible for verifying owner-managed/manual payment evidence through Dink where that option is enabled and for recording pay-at-court payments accurately. Dink may collect or display applicable platform or service fees, deductions, refunds, disputes, and processing adjustments before they affect a transaction where reasonably practicable. Payouts are processed under Dink’s current settlement schedule communicated through the platform or owner dashboard. As payouts are currently subject to manual processing, Dink does not guarantee a specific settlement date.
Cancellations, refunds, and disputes
If you cancel a paid booking, you must cooperate promptly with refund and dispute handling. You must provide requested records or evidence and must not falsely represent a booking, payment, refund, or no-show. Dink may investigate complaints and may require information from both parties and, where relevant, from a payment service provider.
Prohibited activities and enforcement
You must not manipulate prices or availability, create false listings, request off-platform payment to evade disclosed fees or platform controls, submit fraudulent payment information, misuse player data, discriminate unlawfully, or use Dink for unlawful activity. Dink may suspend, remove, or restrict a listing or account for these reasons, security concerns, repeated customer complaints, legal requirements, or material breach of these terms.